999bet Privacy Policy

This Privacy Policy ("Policy") provides a detailed explanation of how personal information is collected, processed, stored, and protected in connection with use of the 999bet platform. When you register, log in, or use any service on 999bet, you are considered to have accepted the terms of this Policy. Alongside this Policy, you are encouraged to read our Terms and Conditions, which contain the overall guidelines for using the platform.

In this Policy, the words "we", "our", or "999bet" refer to the authority operating the platform; "you" or "user" refers to any visitor to the site, whether registered or not.

1 Types of Information Collected

We collect user information in several ways. The main categories of information collected are listed below:

1.1 Information You Provide Directly

Information you provide directly to us during the registration process or while managing your account includes:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Mobile banking account details such as bKash, Nagad, Rocket, or Upay
• Transaction information — deposit and withdrawal records

1.2 Automatically Collected Information

When you use the 999bet website or app, the following information may be collected automatically through technical means:

• IP address and device identification details
• Browser type and operating system details
• Date, time, and duration of site sessions
• Information collected through cookies and similar tracking technologies
• Page views, click patterns, and navigation history

1.3 Information Received from Third Parties

Some information may also be received from payment gateways, identity verification agencies, or business partners for verification purposes, but only within the limits of what is necessary.

2 Purposes for Using Information

Collected information is used for the following legitimate purposes:

• For account registration, verification, and management
• For processing deposits and withdrawals
• For providing bonuses, promotions, and VIP benefits
• For customer service and technical support
• For fraud prevention and security
• For sending account notifications and important updates
• For analysing and improving platform performance
• For implementing responsible gaming policies

We never sell your personal information to third parties or share it without authorisation for advertising purposes.

3 Data Security Measures

999bet treats the security of user information as its highest priority. To this end, we have put in place the following technical and operational measures:

3.1 Technical Security

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Sensitive information is stored in encrypted form
• Firewalls and access controls are in place to prevent unauthorised access
• Regular security audits and vulnerability assessments are conducted

3.2 Operational Security

• Only authorised staff can access user information
• Staff work under strict confidentiality agreements
• A minimum-necessary principle is followed in data processing

Please note that no data transfer over the internet is entirely free of risk. Although we take every precaution, we cannot guarantee the complete elimination of cybersecurity risks.

4 Information Sharing and Third Parties

Information may be shared with third parties on a limited basis in the following circumstances:

4.1 Payment Processing

Necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to process deposit and withdrawal transactions. This information is used solely to complete the transaction.

4.2 Identity Verification

As part of the account verification process, certain information may be shared with third-party identity verification providers, which is necessary for fraud prevention and confirming user age.

4.3 Legal Obligations

Relevant information may be provided in response to a court order, legal investigation, or a lawful request from a government authority. In such cases, complying with legal obligations is our responsibility.

5 Cookie Policy

The 999bet website and app use cookies and similar technologies. Cookies are small data files stored in your browser or on your device.

5.1 Use of Cookies

• Essential Cookies: Required to maintain login status and operate core services
• Functional Cookies: Used to remember your preferences and settings
• Analytics Cookies: Used to review site usage and make improvements

You can disable non-essential cookies from your browser settings, though this may limit the functionality of some services.

6 Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, certain information may be retained for a set period to meet legal or regulatory requirements. Once that period ends, the information is securely deleted or anonymised.

7 User Rights

You have the following rights regarding your personal information:

7.1 Right to Access and Correct Information

You can access your stored information at any time by logging into your account. To correct inaccurate or incomplete information, you can contact the support centre.

7.2 Right to Delete Information

Where there is no legal obligation to retain it, you may request that your personal information be deleted. This is generally part of the account closure process.

7.3 Right to Object to Data Processing

You may object to certain types of data processing. However, it may not be possible to accept objections to the processing of information that is essential for providing core services.

To exercise any of these rights, please contact our support team. 999bet provides 24/7 support in Bengali and English via live chat and email.

8 Privacy of Minors

999bet strictly prohibits use of the platform by anyone under the age of 21 (the "21+" rule). We do not knowingly collect personal information from anyone under 21. If it becomes known that a minor has created an account, that account will be closed immediately and the associated information will be deleted. Please read our Responsible Gaming policy, which contains detailed guidelines on the protection of minors.

9 International Data Transfers

999bet's servers and processing infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that it is processed in accordance with the security standards set out in this Policy.

10 Policy Changes

We may update this Privacy Policy as needed. Registered users will be notified of any significant changes via email or app notification. The "Last Updated" date at the top of this page will always indicate the most recent version. Continued use of the platform after any changes means you are considered to have accepted the updated Policy.

11 Contact

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us. Our customer service team is available 24/7 via live chat and email in Bengali and English. For general queries, answers to many questions can be found in our FAQ section.

Email: [email protected]